Service Delivery Manager

Mercury IT is looking for an experienced Service Delivery Manager. This is a hybrid working role.

The Service Delivery Manager will be responsible for coordinating and working with the service team to deliver an exceptional customer service experience and contribute to continuously improving our Service Delivery.

This role will suit a person that wants to be challenged to deliver outstanding outcomes for all stakeholders.

Requirements:

• Well presented
• Excellent work ethic
• You will need to be dynamic, flexible, adaptive, innovative and collaborative
• Effective oral and written communication skills
• Ability to work autonomously and to make independent decisions
• Highly developed problem-solving skills
• Ability to build and support professional relationships
• A desire to continually develop your skills through company sponsored learning
• Current driver’s licence and reliable vehicle to attend client sites
• Minimum 5 years in a Service Delivery Manager role
• Strong knowledge of supporting Microsoft Windows technologies
• A desire to make a positive difference for our clients and team members

Desirable skills and proficiencies:

• Relevant industry certifications (Microsoft, ITIL, Cisco, Citrix, VMware or other certs)
• Relevant tertiary degree or study
• Experience working within a Managed Service Provider organisation

In exchange we offer a market competitive salary, and a supportive and collaborative work environment within a growing organisation.

To apply for this role, use the ‘Apply for this job’ link below, an optional short cover letter may be submitted.

**No agencies please**