Address In this role you will:
* Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided.
* Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
* Collation and provision of data and reports on Service Delivery performance
* Establish effective working relationships between QCS and service providers to support the release planning process
* Provide guidance to contracted service providers in relation to identified Service Delivery needs
* Contribute to the ongoing review of the Service Delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in Service Delivery and advising on improvements
* Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
* Provide ongoing support and practical assistance to external and internal service providers
* Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
* Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
* Allocation of prisoners to programs including making offers and recording outcomes
* Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information
* Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
* Carry out administrative duties as requested
* Provide information technology support and undertake device security checks
* Ensure the security and confidentiality of QCS property and information
Applications to remain current for 12 months.
