Service Delivery Support Officer

Correctional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management and rehabilitation of adult prisoners held in secure custody correctional centres across Queensland.

The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.

In this role you will:

• Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided.
• Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
• Collation and provision of data and reports on Service Delivery performance
• Establish effective working relationships between QCS and service providers to support the release planning process
• Provide guidance to contracted service providers in relation to identified Service Delivery needs
• Contribute to the ongoing review of the Service Delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in Service Delivery and advising on improvements
• Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
• Provide ongoing support and practical assistance to external and internal service providers
• Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
• Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
• Allocation of prisoners to programs including making offers and recording outcomes
• Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and  setup information
• Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
• Carry out administrative duties as requested
• Provide information technology support and undertake device security checks
• Ensure the security and confidentiality of QCS property and information

Applications to remain current for 12 months.