AddressJob details
Position status Permanent Position type Full-time Occupational group Psychology, Counselling & Social Work Classification AO4 Workplace Location Brisbane - West Job ad reference QLD/549443/24 Closing date 19-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person James Wedmaier Contact details Phone: 07 3212 4756
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The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.
In this role you will:
- Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided
- Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
- Collation and provision of data and reports on Service Delivery performance
- Establish effective working relationships between QCS and service providers to support the release planning process
- Provide guidance to contracted service providers in relation to identified Service Delivery needs
- Contribute to the ongoing review of the Service Delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in Service Delivery and advising on improvements
- Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
- Provide ongoing support and practical assistance to external and internal service providers
- Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and
those with short sentences.
- Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
- Allocation of prisoners to programs including making offers and recording outcomes
- Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information
- Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
- Carry out administrative duties as requested
- Provide information technology support and undertake device security checks
- Ensure the security and confidentiality of QCS property and information
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
- 549443 24 - Role Description (PDF, 4.94MB)
549443 24 - Applicant Guide (PDF, 322KB)
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