Service Delivery Team Leader

As the Service Delivery Team Leader, you will:- Supervise, support and assist officers providing Fair Trading services to clients via telephone, counter and by mail,- Manage staffing levels to meet service level objectives.- Conciliate complaints between consumers and traders.- Undertake low level investigations into possible breaches of legislation administered by the OFT and carry out proactive compliance inspections of less complex trading environments.- Undertake enforcement action in accordance with relevant departmental legislation, regulations, policies and procedures.- Assist in the research, development and delivery of the OFT's industry and community education and engagement activities including presentations.- Undertake searches of departmental databases and issue official certificates and permits.- Manage monies in accordance with relevant government legislation and associated policies and procedures.- Prepare correspondence, reports, briefs and memoranda.
Applications to remain current for 12 months.