AddressPosition Name: Team Leader – Service Delivery (Housing)
Location: Sydney/Melbourne
Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills
Description:
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Role Purpose:
As the Team Leader – Service Delivery, you will manage our specialist housing team of consultants and project delivery staff, serving as the business lead for all customer consulting project deliverables.
You will act as a trusted advisor by educating and implementing strategic delivery plans for our customers. You will use your knowledge and experience to achieve services revenue targets and deliver against the business’s key metrics.
You will be commercially minded, recognising our customers critical business priorities, requirements and challenges. You will have the ability to drive customer satisfaction while maximising team utilisation, delivering against revenue and margins, whilst reducing the overall risk to the business.
Role Requirements:
You will be required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI's. This will include the development of business processes and approach in line with the promoted company standards.
You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.
Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.
About You:
- You are passionate in making a real difference.
- Experience in a similar consulting/ Team Leadership role.
- Love getting your hands dirty as this role is also 50% billable.
- You will have a proven experience in building strong relationships at all levels of an organisation, ideally within Community Housing or Not for Profit industries.
- Proven experience in exceeding KPIs including revenue, utilisation, and customer satisfaction.
- Experience in managing large implementation projects, including resourcing forecasts and delivery plans.
- Strong organisational skills with an understanding of Project Management Methodologies such as Prince2.
- Strong communication and presentation skills.
- Understand the value that software brings in delivering change within the sector.
Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.
Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.
Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.
Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!
Benefits
Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.
Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
Tenure Milestone Recognition: We value and recognise the years of service of our people.
Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.
Civica Accolades:
‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
Great Place to Work: We are dedicated to creating an outstanding employee experience.
Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
Australian Business Awards – Employer of choice.
Top rated employer – Glassdoor: Our average length of service is 9 years.
Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
