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Form of work Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you will be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you will provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you will identify, troubleshoot and resolve incidents and service requests.
The operational hours for the Service Desk are Monday to Sunday 6am to 8pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.
