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Form of workService Desk Analyst - required ASAP!
On-site working in Sydney CBD
6 Month Fixed Term Contract
A global Law Firm are looking for a Service Desk Analyst to join their team in Sydney CBD. The Service Desk Analyst will be working alongside a team of 6 people in Sydney, supporting 700+ end users.
Responsibilities include:
- Providing on-site support to end users across hardware, software and other devices
- Respond to support issues raised through first line calls, tickets and face to face queries
- Equipment set up such as PC's, laptops, mobiles and conference room equipment
- Communicate to various internal stakeholders
- Adhere to processes and documentation requirements
Qualifications:
- Strong customer service experience is essential
- 2+ years experience within Help Desk / Service Desk support
- Able to use O365, Active Directory, Intune
- Proficient in troubleshooting hardware and some software
- Excellent communication skills, both written and verbal
