Service Desk Analyst

The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. 
In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way.

Key responsibilities: 

• Provision of responsive and high quality Tier 1 support and incident resolution for application software, commercial and in-house, in accordance with agreed service levels
• Effectively categorise, communicate and negotiate the priority of service requests and incidents. 
• Provision of feedback to customer sites on the status and progress of requests and updating the Incident status accordingly.
• Maintain documentation and ensure adherence to IT policies and proceduress. 

Key skills:

• Minimum of 1-3 years’ experience in an IT support/helpdesk/Service Desk role within a medium to large environment.
• Computer Literacy across the Microsoft office suite of programs and Windows desktop operating systems.
• Proven expert analytical skills with the ability to identify and manage customer issues and contribute to the development of high level solutions, whilst managing customer expectations
• Demonstrated hardware diagnostic skills
• Needs own vehicle and licence 

IT Service Desk Analysts may be required to participate in the on-call and after hour’s roster and additionally, travel to locations for work purposes both within the state and/or interstate may be required from time to time.

Please reach out to *********@granitegroup.com.au or Apply here!