Service Desk Analyst

Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have good troubleshooting skills and like to run small projects? 

Seeking: 

Service Desk Analyst
This role looks after Level 1 Support, ideal for a graduate with 2-3 + years of experience and a person willing to grow and learn

Industry: Pharmaceutical Manufacturing

Location: South-Eastern Suburbs

Salary: Market Leading Salary + Perks + Free Parking

• Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations. Working at our level 1 ICT Service Desk
• Primarily at one of our two main sites to welcome end-user requests and provide advice in conjunction with technical support
• The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications, client networks and conferencing facilities.
• Identification and logging of incidents, triage, categorisation and request prioritisation
• Participate in after-hours on-call roster supporting after hours production and operations
• Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.
• Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services
• Work in accordance with personal and department agreed Service Levels.

If this sounds like the role you would like to be in, send your application in asap! We are interviewing candidates for this role ASAP!