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Form of workAbout us
our business provides IT services and support to large businesses across Australia. Our clients are market leaders in their industries.
Qualifications & experience
- 2+ yrs experience in a similar Service Desk / desktop support role
- Working knowledge of Microsoft technologies, including Windows, Active Directory, Intune, Office365 and SharePoint.
- Basic understanding of networking (Domain, DNS, DHCP)
- Outstanding skills in troubleshooting, organisational, time management and logical thinking.
- Excellent written and verbal communication skills
- Demonstrated understanding of ITIL processes
Tasks & responsibilities
- Provide outstanding customer service while striving for a high level of first contact resolution
- Provide first point of contact incidents, service requests and enquiries
- Ensure customers are kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool
- Providing first and second level IT support (face to face, via telephone and remotely)
- Daily activities consists of on setting up computers, phones, changing passwords, releasing held emails, installing and configuring software, creation of user accounts, setting up desks, printers and more.
- Engaging with software and hardware vendors to request service regarding defective products
