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Form of workAbout the business
CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.
We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team and have been recognised for this by Great Places to Work: https://greatplacetowork.com.au/gptwcertified/ct-group-solutions/
About the role
We are excited to welcome an experienced and motivated Level 1Service Desk Engineer to our team. This full-time role will be based within our Perth office in Osborne Park where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our Perth-based clients.
The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.
Responsibilities:
- Delivering exceptional customer service support to a variety of environments
- Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments
- Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients
- Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
- Ensuring all actions and resolutions are documented within our ticketing system
- Contribute to the upkeep of client documentation and knowledge base articles to for common issues
- Escalate to senior team members/leaders when required
Benefits and perks
- A great working environment with a high performing team
- Bonuses on offer for high-performing team members
- A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
- Working from home arrangements
- A 360-degree feedback and rewards platform that is used daily by the whole team
- A vibrant social network
Skills and experience
- A minimum of 1 years experience in a IT Support Role
- Experience with the following technologies:
- Office 365 / Azure
- Microsoft Windows Server and desktop operating systems
- Microsoft Active Directory, RDS
- VOIP Telephony
- Experience using ticketing systems
- Strong verbal and written communication skills and professionally presented
- Customer-centric approach
- Excellent time management
- Have the ability to work and perform under pressure in time-critical scenarios
- Hold current C class drivers license and own car
