Address
Form of workWhat we do
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
What is the role?
The focus of this role is to deliver a great service experience to our wide range of customers. As such our ideal candidate has a combination of excellent communication skills, great problem-solving abilities and is passionate about quality. This permanent ongoing role will involve working on a variety of systems.
Who we are looking for.
While being on top of your game technically is obviously an essential attribute for this role, we are also looking for someone who has the following:
- Previous customer support experience
- Understanding of computer, network and Internet technologies
- Basic troubleshooting Windows servers, Microsoft operating systems, PC software apps & Office 365
- Microsoft Office 365
- Sound logical diagnostic ability.
- Some networking and firewall administration skills
Who we are.
We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Lunches and snacks provided
- Bonuses and incentives for upskilling
This is an opportunity to grow your skills and your career in a positive, results focused environment. If you feel this is a role where you can thrive apply now.
Salary package offered commensurate with skills, experience and certifications.
