Service Desk Engineer

Starboard IT About Us

Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are a collaborative team of driven, talented, technology loving individuals who enjoy the challenge of successfully delivering any task or projects well the from beginning to end. 

Your next Move

Are you looking for your next exciting career opportunity?

Are you an engineer that loves being a consultant and working closley with clients?

Are you wanting to join a boutique MSP with a great culture, exposure to the latest and greatest tech and make an impact?

If this sounds has peaked your interest, perhaps this is the role for you -have a read thorugh the below and Apply NOW!

The opportunity

Starboard IT offers an exciting opportunity for an ambitious Service Desk Engineer who wants a progressive career in IT and be a part of a dynamic environment!

Our Service Desk Engineer role is customer facing and will require you to provide technical support across professional, consulting, and managed services practices.

You will provide L1-L3 IT support as part of the Service Desk team by being one of the points of escalation for clients and the team requiring technical assistance.

You will be involved in several projects and process improvement opportunities.

You will work collaboratively across all departments of the organisation. You will be responsible for providing MS Service Desk support, user administration, leading and implementing small projects.

Key Role Responsibilities

• Responding to and resolving incoming IT queries via email and phone, or onsite (as required), both for customers and internal staff
• Evaluating and taking necessary action (assessing, triaging, researching) to resolve incidents, requests and problems raised by customers.
• Consulting with customers on most appropriate solutions to meet their requirements.
• Ensuring all tickets are progressed & cleared within SLA – escalating L3 as appropriate
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Analysing and identifying root causes of major or recurring incidents, then proposing and implementing solutions to prevent them happening again.
• Review, propose and implement solutions to remediate the root cause of major issues.
• Being a proactive trouble-shoot and providing strategic solutions to a variety of technical issues.
• Responding to queries accurately and quickly, with the ability to predict customer needs and requirements.
• Participating in a rotating on-call roster to provide 24x7 coverage of critical incidents for our customers.

Skills & Requirements

• Prior Level 1  IT support experience (preferably in a managed services environment)
• Minimum of 3 years' experience in the IT industry
• Experience with Office 365 and Azure AD technologies – including but not limited to Exchange, SharePoint, and Teams
• Experience with core networking principles and technologies
• Familiarity and experience working with on-premises, cloud and hybrid server environments
• A high skill level of Windows and Mac desktop support
• A "do whatever it takes" attitude complimented with a "do it right the first time" approach.
• Excellent customer service skills, problem-solving and communication skills
• Located in Perth, WA with the ability to attend client sites in Perth.
• Australian residency, citizenship or a valid working visa.

What we Offer

• Competitive salary 
• Training and development (we work with you on training re: certs and other areas of interest to grow your skills & devleopment)
• Work with open minded and forward-thinking management. Bring your ideas!
• Flexible hybrid working environment (work-from-home & on site)
• Work life balance (because we understand people have lives outside of work)
• Close knit team environment, we enjoy a good laugh together so bring your sense of humour
• Fun social events; escape room challenges, fun Team games with banter about our love of cooking, eating & craft beers