Service Desk Manager

Service Desk Manager | MSP experience required Your new company An exciting new opportunity is available for a Service Desk Manager at a Market Leading Managed Service Provider. This is a permanent position, located in North Sydney and offers a modern onsite working environment and the option to work from home up to 2 days a week. Your new role This position is accountable for running the 24x7 Client Service and Operations desk, including management of the engineering resources and procedures including ITIL functions such as incidents, problem, Change and quality management. The position will ensure the swift identification and resolution of alerts and events, end user incidents and requests, and ensure the Service Desk Analysts and any escalations including engineering resources work to industry best practice required to support the company's client base. What you'll need to succeed
Solid experience in the operational management of networks, infrastructure and cloud services (Level 3)
Extensive Managed Service Provider (MSP) experience
Previous experience as Network, infrastructure, or cloud engineer
Previous experience managing a Service Desk
Experience in liaising with clients and vendors
Proven focus on continual improvement in service delivery, efficiency and client experience
Effective use of monitoring and ITSM management tools, including continual service improvement
What you'll get in return
Competitive salary and benefits package
Opportunities for career growth and advancement
Supportive and inclusive work culture
Training and development programs
Collaborative and team-oriented environment
Work home up to 2 days a week
What you need to do now If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to ***********@hays.com.au or call me on 0292492***. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.