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Form of workWith the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.
About The Role
Our Property Management branch are seeking a part-time Service Desk Officer to provide administrative services and a high level of customer service to both internal staff and members of the public.
Working at the brand new Sunshine Coast City Hall, the key responsibilities of this role are:
- Providing front-facing customer contact support and responding to internal/external enquires in a timely manner.
- Disseminate information using a variety of platforms to ensure occupants are aware of upcoming disruptions, events, or important information.
- Create content, design and publish monthly newsletter with relevant City Hall information to engage and educate occupants on processes, updates, items of interest, etc.
- Issue visitor passes to visitors and staff as required and maintain register to record all transactions.
- Maintain the Parking Management System by entering accurate information and responding to requests by staff and visitors.
- You are an enthusiastic and motivated administration professional that is excited to work within a dynamic local government organisation. Candidates who possess a Certificate III in Business Administration or equivalent are highly desired.
- You will be an effective communicator with fantastic customer service skills and the ability to carry out a variety of business administration functions. Complementing this is your excellent time management and organisation skills with a demonstrated ability to work both independently and interdependently to ensure work tasks are delivered on time and to a high standard.
- You possess the ability to navigate relevant computer software which could include Microsoft office suite, electronic records management, customer management, property and/or financial and human resource systems.
- Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
- Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
- Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.
- a 1-page cover letter expressing your interest and summarising your suitability for the role with reference to the Position Profile;
- A current resume or curriculum vitae.
Further Information
Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
To learn more about Council’s vision and projects, you can view the Corporate Plan 2023-2027.
For specific enquiries contact Derek Guy during business hours on 0428 084 ***.
We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team *********@sunshinecoast.qld.gov.au.
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.
