Service Desk Specialist

Let’s talk about The HOYTS Group

The HOYTS Group is a leading media and entertainment company across Australia & New Zealand. Creation, innovation, and quality are at our core!

At HOYTS, we strive to deliver the future of cinema for people who want to experience more.

We have big ideas because we’re a group of people who believe in the power of big picture thinking.  We’re not just cinema people. We’re big picture people.

From its small beginnings, HOYTS has become one of the world's leading entertainment companies. HOYTS Australia and New Zealand owns and operates 59 cinemas.

The Funderdome is a social entertainment destination and the home of playful competition and unprofessional sports.

Val Morgan is an industry leader delivering premium, highly attentive audiences across Cinema, Outdoor and Digital platforms.

Together we create The HOYTS Group.

The Job:

Located in the heart of George St, we’re recruiting for a Service Desk Specialist to join our Cinema Technology Group. This role will provide support across all functional areas of IT including infrastructure, application support, networks, call handling, troubleshooting, technical administration and office support.

Key responsibilities include:

• Troubleshoot and solve hardware and software issues including PCs/Laptops, POS terminals, servers, kiosks and network equipment
• Using appropriate tools to install, repair and service HOYTS devices
• Providing support to HOYTS locations and clients, responding to logged tickets efficiently
• Training internal teams in appropriate use of all business systems, networks & applications
• Respond to urgent after-hours queries, providing troubleshooting support in a timely manner
• Building and maintaining relationships with customers and third-party vendors

One of the challenges and opportunities of this role is providing on-call support. You will be required to work outside of regular business hours, respond to urgent issues, and troubleshoot problems remotely. You will also have the chance to learn from experienced colleagues, develop your skills, and contribute to a sustainable future. 

Who we are looking for:

It goes without saying you’ll be a top performer and team player. You will be passionate about providing IT solutions and thinking outside of the box to solve a variety of technical and hardware issues. We are looking for individuals who can communicate complex technical issues to non-technically minded employees.

We’re also looking for:

• Experience in hardware, computer software, service infrastructure & enterprise applications
• Qualification in IT or related degree desirable
• Prioritising goals, delivering key outcomes and having a technical mind
• Excellent organisational and time management skills
• Self-motivation and the ability to work independently and as part of a cross-functional team
• Experience in building and sustaining positive relationships with diverse stakeholders

Benefits & Culture:

Besides the incredible social events and networking opportunities, people love working at HOYTS because it’s fun and lively with an unbeatable culture. Most importantly you’ll be part of a hardworking and supportive team. But wait, there’s more:

• 50c movie tickets and more amazing corporate discounts across retail, healthcare, and banking
• Sleep in or finish early on your birthday
• Wellbeing & safety support - Sonder access for you and your family!
• Learn from the best! Career progression and training opportunities
• Work with a company who strives for a sustainable future

 Think you’re up for it:

If you would like to join a cohesive and creative team who are passionate about what they do and have a whole lot of fun along the way, then apply now! While we look at your application, get to know us through our various social media channels.