Service Field Supervisor

Service Field Supervisor Position AvailableLocation: Goolwa South AustraliaEmployment type: Full timeStart date: Immediate start is preferredRemuneration: Negotiable based on experience, skill and abilityAre you looking for a change?You might be a leading hand who wants to step up to management or a small business owner wanting to get away from the challenges of business ownership.If this sounds like you, then please give us a callAbout the CompanyO’Brien Electrical Goolwa is expanding, we have a very strong client base with a reputation for excellence in all that we do.We are a proud local family-run business made up of quality-focused trade service professionals in the electrical industry. In addition to the wealth of experience and knowledge within our teams, we are a registered member of the NECA.This is a fantastic opportunity for a highly motivated, dynamic, qualified electrician to join our team as the Service Field Supervisor. You will bring a positive attitude, be warm and friendly with excellent technical skills, great communication and an autonomous nature with the desire to own the role.You will be joining a fast-paced team environment in a Leadership position that includes a variety of responsibilitiesThe successful applicant will be a person who possesses the following skills and attributes:

• Ensure all site staff are enabled to provide an “Incomparable Experience“ to all customers
• Lead and inspire all staff to create a positive team-based culture that is results-focused and driven towards success.
• Ensure Service technicians are:

• Being developed into high-performing tradespeople
• Focused on job quality and consistency
• Receiving open, honest and regular feedback about their performance
• Identify and act on training needs to improve safety, productivity and profitability
• Proactively follow up and seek leads from various sources for new client acquisition
• Provide timely quotations to existing and new customers, and convert opportunities into jobs
• Monitor budgets and costs on service jobs
• Ensure that all executed jobs align with our mission statement, vision, and values
• Participate actively in weekly management meetings and execute tactical and operational plans assigned
• Clearly communicate service department goals and KPIs to relevant staff

To be successful in this role you must have the following skills and attributes:

• Outstanding electrical skills and job/product knowledge
• Minimum of 10 years of Electrical industry experience
• Previous experience as a supervisor (trade business preferred)
• Clear criminal history (in line with specific customer requirements)
• Driver licence - C class or above
• Proven ability to be organised and complete tasks on time
• Enjoy providing excellent customer service
• Excellent communication skills (by email and phone)
• Be a problem solver with the ability to think on your feet to resolve issues quickly
• Be able to manage multiple jobs at the same time
• Competent in using all mainstream IT operating systems, including cloud-based software systems (training will be provided for our specific operating systems)
• Have a warm and friendly personality

As an employee of O'Brien Electrical Goolwa, you will enjoy the many benefits that working for an industry-leading and reputable organisation offers. We believe in developing our employees and enabling them to reach their full potential.If you are a self-starter, highly motivated and energetic individual with strong work ethic, looking for a challenge and to make their mark on the growth of a successful award-winning company, then we would like to hear from you.Apply Now!