Service Leader - Home Care Packages

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.The role:At Centacare, we believe in empowering individuals and enriching communities, guided by our values of Respect, Integrity, and Equality. As a Service Leader, you will play a crucial role in delivering high-quality services to clients, promoting a positive workplace culture, and contributing to the mission of Centacare.As an Aged Care Service Leader, you will work collaboratively to deliver person-centred care, ensuring clients have the support they need to maximize choice and control. You will lead a team, providing supervision, coaching, and setting clear expectations for best practice. Your role will contribute to a positive workplace culture, brand awareness, and a commercial focus in an adaptive and changing environment. This a six month fixed term role supporting clients in Kingaroy and Hervey Bay with a focus on Home Care Packages, based in Kingaroy.Key Duties:

• Lead, set outcomes, provide advice, and provide regular direct supervision and performance feedback to support workers and other direct reports to embed person-centred practice to deliver safe supports that enable clients to work towards their individual goals.
• Supporting clients and their families, where appropriate; to plan, coordinate and facilitate regular team meetings and required client-specific training. With an emphasis on person-centred goals and outcomes, reflective practice and managing risk.
• Ensuring clientu0027s personal care, support and health needs are met and provided within the applicable standards for the relevant service stream.
• Building and maintaining strong relationships with key internal and external stakeholders and services offered by the program are promoted positively to the clients, their families, and the community.
• Manage the running of the services which may include managing service budgets, program development and compliance, report and record keeping and vacancy management.

Skills and Experience:

• Previous Experience in Aged Care Case Management highly desirable
• Diploma in Community Services/Disability or equivalent
• Leadership experience in a human services organisation
• Knowledge of funding standards, guidelines, and legislation
• Strong communication, leadership, and problem-solving skills
• Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
• High level communication, influencing, liaison and negotiation skills.
• Established problem solving and conflict management skills.
• Ability to obtain an NDIS workers screening card and working with children check.
• Ability to obtain and pass a police check.

Why Work for Us?This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. The is role will be salaried at a level 4.1 under our EBA, which is $47.49 an hour. In addition to a competitive wage rates, 2 weeks paid parental leave, 13 weeks Long Service leave plus PBI packaging benefits of up to $15, 900 you will be able to be part of an organisation that truly values their employees providing client centric care to our clients.How to applyIf you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions please email Kathleen Holding at Kathleen.Holding@bne.centacare.net.au or ccs.recruitment@bne.centacare.net.au