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Form of workAbout the Business
AESM are an industry leading fire protection organisation specialising in comprehensive maintenance services. Since our establishment in 2003, we've been committed to delivering excellence in sales, service, and installation of fire protection equipment across Victoria. Our business, jointly with our parent company BGIS, are poised to expand its reach and offerings in the essential services sector.
The Role
As our company continues to expand, we're thrilled to offer a full-time position for a Passive & Portable Fire Equipment Division Service Manager to manage a team of 16 members and coordinator. We're seeking an individual eager to contribute to our business's ongoing success. Join our vibrant maintenance team and assist in providing exceptional trade experience & customer service to our growing client base. This role promises diversity and opportunities for skill development.
Key Responsibilities
- Manage service staff and operations, ensuring efficient and effective delivery of services.
- Establishing the required performance standards and work quality in conjunction with the service supervisor.
- Collaborate closely with the Service Supervisor to cultivate a positive workplace culture and accomplish group objectives.
- Regularly conduct audits on work being performed by the team.
- Reinforce that all standards are met regarding customer service provided by the team.
- Confirm that technicians carry out repair work to customers effectively, correctly, and thoroughly.
- Maintain regular communication with clients to address field issues promptly and implement appropriate solutions.
- Identifying and implementing business improvement initiatives.
- An ability to multi-task and think on your feet.
- Be a proactive thinker, and ability to work within a team to achieve results.
To excel in this role, the selected candidate will need to have:
- Have proven experience (3+ years) in managing a service department.
- Strong operational and safety leadership skills with the ability and desire to mentor, coach, and engage your team.
- Experience working as a Service Manager
- Previous experience such as managing plumbing, fire, mechanical or electrical sub- contractors.
- Effective communicator at all levels
- Demonstrated leadership skills.
- Strong managerial skills and experience with the ability to drive delivery from team.
In return, we offer:
- Competitive salary package
- Company motor vehicle
- Mobile phone & Laptop
- Induction training, ongoing development
- Interesting and challenging work with full management support
- Career progression opportunities within the BGIS
- Corporate benefit program
- The successful applicant must undergo police and working with children checks.
