AddressAs the Service Manager, you'll leverage your proven leadership abilities and extensive service background to oversee and drive the success of our Service Department at Daimler Trucks Laverton. Reporting directly to the General Manager, you'll play a pivotal role in ensuring the smooth operation of our
service operations while maintaining a best in class customer experience.
Key Responsibilities:
- Lead and manage the Service Department team to achieve targets and exceed expectations
- Take charge of all service and repair tasks, ensuring efficiency and quality at every stage
- Uphold the highest standards of workplace health and safety, prioritising employee well-being
- Identify and implement timely solutions to customer issues, fostering strong client relationships
- Ensure customer satisfaction remains paramount, nurturing existing connections and driving sales opportunities
- Monitor daily operations closely, adapting swiftly to challenges and unforeseen obstacles
- Maintain overall team productivity, ensuring work meets rigorous quality standards.
- Minimum of 5 years' experience in service department leadership, preferably within the truck industry
- Demonstrated commitment to safety and workshop compliance
- Exceptional customer service skills, with a focus on effective communication
- Strong analytical, planning, and problem-solving abilities
- Dedication to continuous improvement, driving innovation and efficiency
- Outstanding interpersonal skills, with a knack for motivating teams and upholding a positive work environment.
What We Offer:
- Attractive salary aligned with your skills and experience
- Continuous training and development, including in-house and manufacturer training
- Opportunity to work with globally renowned brands such as Mercedes-Benz, Freightliner, and Fuso
- Long-term employment with opportunities for career growth and advancement
- Ongoing mentoring and guidance from industry leaders and subject matter experts
- Well-equipped, modern workshops with diagnostic tools
- A strong commitment to safety for all employees
- Generous workplace benefits including discounts on health insurance, financial services and novated lease options.
Join us at Daimler Trucks Laverton and be part of a team dedicated to excellence in service and customer satisfaction!
About Velocity Vehicle Group
Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Our core values of Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry.
Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.
Additional information
- Attractive salary + employee benefits
- Key leadership role within our Flagship site
- Develop your career with Australia's largest Daimler Trucks dealership group
