Service Manager

Service Manager

Service Manager
Allift Forklift and Access Equipment hire are a family-owned equipment rental and sales company with branches throughout Australia. Due to rapid growth and our new national appointment as Australian Magni telescopic handler distributors & CVS Ferrari forklifts a full time position has become available to join our service department.

We are looking for a professional Service Manager to join our Brisbane Branch who is capable of developing a highly skilled workforce and growing our existing service footprint. 

The purpose of the position is to provide first class customer service and ensure fleet availability & optimisation through the effective management of the Service team who perform the scheduling, servicing & repair of equipment.

Reporting into the State Manager you will:
• Have proven leadership experience in a service environment.
• Have a high-level knowledge of service department processes, industry experience, policies and procedures.
• Demonstrate excellent customer service with well-developed communication skills both verbal and written.
• Demonstrate experience in Service Department KPIs with great time management skills.
• Current Drivers Licence

What the role entails:
• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control.
• Setting and obtaining service sales and profit objectives
• Organising, directing, and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Ensure the service process is being closely monitored and controlled.
• On every occasion ensure that all interactions are of the highest standard, both internally and externally
 

Industry experience deisrable 

Automotive trade certificate preferred.

If you believe this is a role you will love, please apply now!