Service Manager

When you join Butterfly House you join a community of people that make a difference at the heart of the Toowoomba community. As a leading provider of family, community, and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role

We have an exciting opportunity for a Service Manager to lead staff at our Head Office in Herries Street. To be successful in this role you will either have a background in NDIS management or Operational leadership. This role is vital in maintaining close working relationships with clients and stakeholders, relatives, community members, and the support team. We are seeking a Service Manager who will be confident in ensuring the team provide the best possible care and service to our residents. You will be proficient at operating in a regulatory environment, leading a large team and mitigating risk whilst effectively assisting daily operations with the Operations Manager.

About you

You are an experienced and enthusiastic leader with a passion for excellence and you genuinely want to make a difference. Your key experience will include:

• Leadership experience managing a diverse workforce preferably in a Disability environment, Health Care or Operational setting.
• Experience managing a large team operating in a fast-paced 24/7 service delivery environment
• Proven ability to achieve results and meet key targets
• Excellent time management skills
• Ability to jump in to assist Office staff where needed
• Knowledge of the NDIS Practice Standards, and legislation (desirable)
• Strong leadership skills and excellent interpersonal skills
• Some HR experience (desirable)
• Experience with enacting quality Policy and Procedure (Compliance)
• Willingness to provide some on-call support to staff and clients after hours
• Current open driver’s license
• National Police Clearance (obtained within the last 6 months)
• A desire to be rewarded for outstanding work

What we offer

You’ll join a values-driven, locally grown organisation that cares about our team providing opportunity to learn, grown and develop employees. You’ll also receive:

• Free on-site parking
• Company car use
• Supportive work environment, where you matter
• Professional development and training
• Employee Assistance Program
• Generous Salary negotiable
• Career Advancement to the right candidate

To Apply

• A detailed resume outlining your relevant experience and qualifications.
• A cover letter addressing your passion for the role and how your expertise will contribute to our organisation's growth.

You can also email your application or any questions you may have to *****@butterflyhouseproject.com.au with the subject line “Service Manager Application.”