Manager, Shared Services Hub

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

The Manager, Shared Services Hub is a key leadership role within Southern Cross Universitys Student Administration Services, responsible for providing leadership and guidance to the Client Service team. The Manager will play a critical role in delivering client-focused services to University students at all stages of the student life-cycle, promoting a cohesive and collegial environment, and driving excellence in service delivery.

Your core responsibilities will include:

• Lead and motivate the Client Service Team to deliver exception student centric services.
• Work collaboratively with Client Service Managers at SCU campuses to ensure coordinated and consistent service delivery.
• Monitor and review service performance based on evidence-based measures with a focus on quality.
• Undertake and promote continuous analysis and evaluation of systems, business processes, team functions, services, performance and design and implement change to improve service provision.
• Develop and maintain Client Service team documentation, including procedures and processes, to ensure effective and responsive service delivery.
• Manage resource planning, staff development, and leave requirements.
• Work with stakeholders to plan, prioritize, and achieve operational and strategic goals, promoting a client service perspective to process improvement initiatives.

You will be a motivated and experienced administrative professional with a passion for delivering and promoting exceptional client service. More specifically, you will have:

• A relevant degree and at least four years of tertiary administrative experience, or equivalent.
• Proven analytical and problem-solving skills, with ability to apply, interpret and communicate complex processes and policies.
• Experience leading a team in a dynamic client service focused environment.
• High-level communication and interpersonal skills, with stakeholder engagement expertise.
• Strong planning, organizational, and time management skills, with ability to manage competing priorities.

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at Gold Coast, QLD 4225. Generous relocation support available.
• HEW Level 7. The base salary ranges from $99,711 - $108,268 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $126,674.

Find out more about working at SCU by visiting Why Work at SCU.

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting ****@scu.edu.au.

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.   

Closing Date: 11.30pm AEST, 8 July 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who openly identify as LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.