Address- Computer System Officer - Level 6
- Ongoing Full-Time
- Parramatta
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a Service Manager to be part of our Technology Service Centre, Technology and Communication Services Command team. The role leads and oversights the end-to-end delivery of IT services to NSWPF employees through the provision of IT Service Management (ITSM) capabilities. The role is responsible for the Service Management Office (SMO) Charter and accountable for the seamless execution of day-to-day Service Desk and SMO operations, ensuring robust governance, and continuous enhancement of ITSM practices within the New South Wales Police Force.
For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), click here to view the role description.
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
Please address each of the following Target Questions (600 word limit per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
Describe how you personally measured and improved the service delivery capability of your service management or service desk team in a previous role. Please ensure this is a personal experience, not generated via ChatGPT, as first hand experience detail will be queried during the interview process.
Target Question 2:
Describe a time you led an initiative to help shift-left capability to your level 1 support team. Please ensure this is a personal experience, not generated via ChatGPT, as first hand experience detail will be queried during the interview process.
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
If you require any further information about this opportunity, please contact the hiring manager Chief Inspector Toby Austin via 0437 440 ***.
To be eligible to apply for this role, you must meet one of the following statuses:
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.
If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at *************@police.nsw.gov.au.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ********@police.nsw.gov.au.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For more information on applying for roles with the NSW Police Force click here
Thank you for your interest in this role. We look forward to receiving your application.
