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Form of workJoin Our Team as Service Manager
- Electrical ContractingAre you ready to lead and inspire in the dynamic world of electrical contracting?
We're seeking a passionate and experienced Service Manager to join our team and drive excellence in customer service, project management, and team performance. About Us:At Iridium Electrical & Communications, we pride ourselves on delivering exceptional electrical & communications solutions to our diverse client base.
With a reputation for excellence and a commitment to innovation, we specialise in residential, and commercial electrical services. Our team is dedicated to quality craftsmanship, safety, and exceeding client expectations. Position Overview:As our Service Manager, you will play a pivotal role in managing our service department, ensuring operational efficiency, customer satisfaction, and team cohesion.
You will lead a team of skilled technicians, coordinate service requests, and drive continuous improvement initiatives to enhance our service delivery capabilities. Key Responsibilities:
- Lead and mentor a team of service technicians and apprentices, providing guidance, training, and support to maximise performance and professional development.
- Manage all aspects of the service department, including scheduling, dispatching, and prioritising service calls, and stock allocation to meet client needs and service level agreements.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to drive customer satisfaction and loyalty.
- Collaborate with internal stakeholders, including project managers, and leadership, to streamline processes, optimise resource allocation, and achieve business objectives.
- Implement and enforce safety protocols, quality standards, and compliance regulations to uphold industry best practices and mitigate risks.
- Analyse service metrics, generate reports, and identify opportunities…
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