Address Employment type: Undefined term
Full-time/part-time position: Full time
Workplace Type: On-site
Service Manager
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
As a result of strong demand for our services, we are now seeking to appoint a Service Manager for our Greenfields Team in Western Australia. The Service Manager is responsible for providing leadership and directing all operational field activities and resources in order to assist the Company in achieving agreed revenue, growth, profit and operational objectives including customer satisfaction.
About the role
Day to day you will be required to:
Direct the Service team in achieving desired outcomes and operational effectiveness, through daily activities, liaison with various departments and and ensure successful completion of large projects
Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours
Maintain strong relationships with major customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services
Plan field labour hours to maximize profitability and productivity
Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction
Review and approve technicians’ time in MM4 as submitted daily ensuring times submitted are accurate and can be allocated to the correct job numbers
Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups
Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.
As a confident and determined individual, you will have excellent leadership skills, and be a well organised self-starter.
Expectations of the role
Trade qualified or Business management and/or experience in a similar role
Minimum of 3 years industry experience in a service related position
Intermediate computer skills with Microsoft programs including Word, Excel and PowerPoint
Demonstrated Superior Communication skills
In-depth knowledge of Konecranes and Demag Service Products
Ability to plan work schedules effectively
Strong organisational skills
Ability to effectively and productively engage, motivate and inspire employees.
The offer
An attractive salary package (dependant on experience) + bonus
Company vehicle/allowance
17.5% leave loading
Mobile phone and laptop provided
Continuous onsite training provided
Take the next step in your career with this global organisation today!
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
