AddressA rare and exciting opportunity has arisen at Westco Motors BMW, one of FNQ's leading prestige automotive dealerships for a Experienced Service Manager to join our team.
You will work with one of the world's leading prestige automotive brands, BMW.
Your commitment to an unparalleled level of customer service will be paramount to this role.
About Us:
Westco Motors is one of FNQ's leading multi-franchise car dealerships. We are committed to customer satisfaction and pride ourselves on providing a rewarding work environment for our over one hundred local employees. We are a high volume dealership in Cairns with exceptional brands including Mazda, Nissan, Volkswagen, BMW, LDV and INEOS Grenadier. We also have a new Parts Warehouse & Distribution Centre, Tyre Centre, Satellite Workshops, Large Used Cars Operation and a 4WD Accessory Store/Fitment Centre.
We are family business - locally owned and operated and well respected in Cairns and the Far North.
Position Overview:
As the BMW Service Manager, you'll be at the helm of all service operations, meticulously orchestrating efficiency, profitability, and elevating customer satisfaction to unprecedented levels. Leading a team of adept technicians and service advisors, you'll cultivate a positive work culture, all while maintaining BMW's renowned reputation for excellence and customer satisfaction.
Key Responsibilities:
- Leadership & Management: Inspire and guide the service team towards surpassing performance targets and delivering unmatched customer experiences.
- Customer Service: Guarantee every customer receives swift, courteous, and efficient service, swiftly addressing any concerns or queries.
- Operations Management: Supervise the day-to-day functioning of the service department, from scheduling to workflow, ensuring optimal productivity.
- Financial Performance: Keep a vigilant eye on the department's financial health, meticulously managing budgets, expenses, and overall profitability.
- Quality Control: Uphold unwavering standards of service quality, ensuring all repairs and maintenance adhere strictly to BMW's exacting specifications.
- Training & Development: Facilitate continuous learning and growth opportunities for service staff, ensuring they remain at the forefront of the latest BMW technologies and service methodologies with Manufacturer support.
To be successful, you will need to have the following attributes:
- Experience in a similar dealership or Premium Service Environment
- Showcase a proven track record in meeting Service Department KPIs while exhibiting exceptional time management abilities
- Comprehensive understanding of automotive systems, diagnostics and repair procedures
- A strong commitment to customer service with a focus on surpassing each and every customer's expectation, every time.
- Excellent written and face to face communication skills
- Competent Computer Diagnostic skills (Auto-IT / Units DMS experience highly regarded)
- Be a team player but have the ability to work autonomously when required
- Enthusiastic, hard-working, and reliable
This position includes a Competitive remuneration package and bonus structure including a fully maintained company car or fuel/vehicle allowance, friendly and supportive company culture and management team and commitments to ongoing training and development, at both dealership and national level. Relocation incentives are also available to those wanting to relocate to beautiful Cairns in Far North QLD and further their career.
Fully equipped workshop with the latest BMW approved tools and equipment.
If you are interested - Apply Now!! Position is available for immediate start. Only applicants meeting the above criteria will be responded to and all applications will be held in the strictest of confidence.
