Service Officer Service Desk

Pay Rate: $34.50 per hour
Start Date: ASAP
Duration: Until 20/12/24
Location: Parramatta Square, Sydney

This government department is currently undergoing a SAP upgrade, expanding the volume of support requests handled by our Shared Services Service Desk. We are seeking a dedicated Service Officer to join our dynamic team and assist employees and external stakeholders with payroll and finance inquiries.

Key Responsibilities:

• Provide phone support and advice on SAP Finance/payroll matters.
• Promote, support, and guide clients in utilizing self-service options.
• Follow established procedures and log incidents/requests using ServiceNOW.
• Deliver exceptional customer experiences by resolving or escalating complex issues promptly.
• Contribute to ongoing process improvements and knowledge base enhancements.

Skills and Experience Required:

• Experience in a transactional or support role within HR/Payroll and/or Finance.
• Proven track record in phone support and customer-centric service delivery.
• Strong customer service skills with an empathetic approach to handling complex requests.
• Excellent communication skills (both verbal and written).
• Ability to build and maintain effective relationships with stakeholders.
• Capable of working independently and collaboratively within a team environment.

Why Join Us? You will be part of a supportive team operating from state-of-the-art facilities at Parramatta Square, Sydney. This role offers an attractive hourly rate of $34.50, with an immediate start date and a contract until December 20, 2024.

If you are a proactive professional eager to contribute to a fast-paced environment and meet the qualifications outlined above, we encourage you to apply.

**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
  
Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles.

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