AddressJoin Our Team at Multicultural Care: We are currently searching for a skilled Level 2 IT Service Desk Officer to become a vital part of our organization on a permanent, full-time basis. As a Level 2 IT Service Desk Officer, you'll be a vital part of our organization, providing first-line and second-line Service Desk support to internal staff. You'll support a variety of hardware and software applications including desktops, laptops, Android and iOS mobile devices, and collaborate with colleagues and vendors to ensure efficient problem-solving.
This will be a great opportunity for someone wanting to work for a genuinely cohesive team that prides itself on providing excellent service to their customers.
If you're ready to bring your expertise to a diverse and dynamic environment, we invite you to apply and be part of our team dedicated to making a positive impact on the community.
The Organisation
Multicultural Care (MC) is a not-for-profit organisation that has specialised in providing in-home care services to frail-aged people, people with disabilities and their carers from culturally & linguistically diverse backgrounds over 30 years. We have clients and employees from multiple ethnicities and appreciate applications from all Cultural backgrounds and is an inclusive organisation.
The Benefits (bring Benefits before the organization)
- A Full Time and permanent position
- Not for profit salary packaging options which increase your take home salary.
- Friendly, supportive, and Multicultural team
- Exposure to leading Software Systems used in the Aged Care Industry
- Free Employee Assistance Program (EAP)
- Access to secure car parking subject to availability at a reasonable cost/ salary packaged.
- Positioned in the heart of Burwood City and access to public transport.
The Role
We are seeking a highly accomplished Level 2 IT Service Desk Officer to:
- Work through a mix of Level 1 and 2 technical issues; providing exceptional first line and second-line Service Desk support as well as contributing to project related tasks
- Service and support client requests.
- Develop your technical, documentation and process skills.
- Troubleshoot and resolve a range of internal IT problems, for industry related applications like Alayacare and typically Microsoft products, networking, desktops/laptops, Android and iOS mobile devices, and telephony systems.
- Demonstrate a strong understanding of data privacy regulations like the General Privacy Act.
- Work across a mix of cloud and on-premise technologies including Networking, Microsoft 365, and some cybersecurity vendors.
- Establishment and management of windows file shares, permissions, and security.
- Assistance with group policy creation and management.
- Effectively communicate with internal staff to diagnose issues, escalate complex problems, and track resolution.
- Maintain accurate documentation and online help resources.
- Manage user permissions and access, on-boarding and off-boarding users, and provide initial training.
- Assistance with printer and office 365 management.
- Learn and develop systems administration and troubleshooting skills.
The Requirements
- Unrestricted Australian work rights
- Full COVID-19 vaccination (including booster)
- Police Check within 6 months of date of issue/ willingness to obtain.
- NSW driver’s license is preferable
- NDIS Screening or willingness to apply for screening prior to employment
The candidate will possess:
- A bachelor’s degree in Information Technology is ideal and highly regarded; alternatively, a diploma/ certificate in Information Technology with relevant experience will be considered.
- At least 3-5 years of experience in an IT Service Desk and/or networking role (hardware & software).
- Proficiency in Azure Active Directory, Microsoft 365 products like Exchange, Office productivity tools (including operating systems), and SharePoint.
- Exceptional communication skills with a strong focus on customer satisfaction.
- Proven experience in IT Service Desk operations and adeptness in incident management processes.
- Experience providing support in level 1 and 2 support Service Desk roles.
- Confidently troubleshoot and investigate issues and then escalate issues to our IT applications administrator for further investigation.
- Experience defining problems, collecting data, establishing facts, drawing valid conclusions as well as preparing appropriate reports.
- Ability to prioritize, manage multiple tasks, and meet deadlines in a high-pressure environment.
- Strong teamwork skills and the ability to work independently.
- Reliability, punctuality, and commitment to a safe work environment.
How To Apply
Please ensure that you include a Cover Letter with your application addressing the above essential requirements. Only candidates who provide a cover letter indicating that they currently have, or are willing to obtain, all points listed above will be considered.
APPLY TODAY.
Shortlisted candidates will be interviewed asap. *Successful applicants must obtain their NDIS Screening Check and Police Check before commencement of employment. These costs will be reimbursed by the company to successful applicants at the end of their six-month probation.
