AddressKalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
Main tasks and responsibilities
General
●Oversees daily service planning and execution
●Ensure daily work allocation to Service Technicians arenproperly and fairly distributed to the team
●Ensures customer problems are attended to promptly and solutions are provided in a timely manner
●Manage the complete operations of the allocated sites, workshop and machines
● Ensure KPI's are met in terms of utilisation, efficiency, overheads, costs etc.
●Ensure safety is exercised at all times
●Responsible for training staff
●Produce reports that are expected for the job and as required by the customer
Technical
●Keep abreast of the features and benefits of products
●Ensure that customer machines are back in operations within the specific time as per KPI's agreed
Job reports
●Ensure job reports are filled out correctly
●Ensure that issues found during planned maintenance
checks are rectified within the shortest time possible
●Ensure that job reports are submitted to the administration team on a daily basis.
Quality
●Ensure that planned maintenance and corrective maintenance is carried out correctly and professionally
●Submit reports on quality to ensure timely rectifications /solution
●Carry out random quality checks on repairs and maintenance to ensure that Kalmar standards are adhered to
Technical reports
●Conduct technical investigations when required and submit the relevant reports for further action to be taken by Product Support in Finland (or elsewhere where
applicable)
● Write technical reports for Product Support where technical problems / defects are out of the ordinary
Workplace / workshop / assets
●Provide support (technical and administrative) to all staff in the department ensuring constant dialogue and effective means of communication
● Maintain the workshop in a clean, tidy and presentable manner at all times
● Ensure the system in the workshop / workplace maintains a smooth flow of work-in / output
Spare parts
● Make recommendations on the stocking of spare parts, especially when such is encountered in the field when new components are found / fitted
Tools
●Make recommendations for special tools and equipment to support products
● Ensure that there are the right tools and sufficient tools for the Service Technicians to carry out their jobs efficiently and correctly
● Ensure tools are used correctly
● Ensure measuring tools are calibrated at regular intervals to ensure they are correct
● Ensure capital equipment are used at an optimum level
Occupational Health & Safety (OH&S) compliance
● Ensure safety precautions are followed by staff at all times
● Ensure all incidents are logged in STEMS.
Additional
● Other duties as requested by your manager
● Ad-hoc assignments from time to time
● Prepares and finalises service orders, including parts ordering
● Keeps customer contacts, contract conditions and maintenance plans up to date
● Prepares service offers
● Approves the Technicians' work time (daily)
● Prepares information for the country Service Manager to assist with decision-making
● Works in close cooperation with customer service contacts to proactively plan service and ensure customer's operation uptime
● Works in close cooperation with other Dispatchers in the country for backup.
● Works in close cooperation with country OpX key user to ensure efficient and profitable operations
● Collect and compile information regarding warranty issues
What you'll need to succeed
Education
● Formal qualification in mechanical, electrical engineering or related area
Experience
● Minimum 5 years' relevant experience in a heavy-machinery maintenance environment, preferably within the maritime industry
● Minimum 5 years' experience in a maintenance planning role
● Ability to plan efficient service execution
Competencies
● Good customer communication, empathic, structured, service minded, customer-oriented
● Relationship building
● Team player
● Leadership, team player
● Local languages, English required
Skills & Knowledge
● In depth-knowledge of SAP
● Customer service skills
● Effective time management skills
● Sound analytical and numeracy skills
● Strong communication skills (written and verbal)
● Excellent interpersonal skills (ability to deal with all stakeholders in the business
You will be part of
We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.
Interested to join?
If you are excited about this opportunity, click Apply and submit your application and CV.
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers' every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
