AddressOur Employee Promise to You
- An attractive, well above award hourly rate!
- FREE Staff Car Parking!
- Support from a dedicated and professional team, manager & DP
- Monthly & Annual Awards
- Quarterly Food Truck Festival
- Working in the biggest Hub in Eagers Automotive!
- Progression and Career Development!
- Ongoing Brand & role training - WE Invest in YOU!
- The chance to work in a high performing, busy, prestige environment
- Discounted health insurance, discounted vehicles, car insurance, and vehicle servicing!
- Wellness Initiatives!
- Employee Assistance Program - FREE Personal Coaching, Counselling, Relationship or Financial Advice & more!
The Opportunity
Brisbane City Jaguar Land Rover, located in Newstead, have an opportunity for a Service Receptionistto join our well established team. With a highly employee-centric leader, the opportunities for development are endless. This is not your every day Receptionist role, this crucial role is focused on ensuring our valued customers are receiving first class service during their interaction with you. This will be achieved by delivering friendly, professional and prompt communication over the phone & in person, in order to maintain and deliver a Modern Day Luxury Experience alongside your team,with the unified goal of “One Team, One Vision”.
This is your chance to become a part of a prestige service team, with customer service at the forefront of their minds. We are seeking to appoint an outstanding Service Receptionist who is prepared to go above and beyond for our valued customers. This is a fast-paced role in which you will work with a diverse team and customer base and be required to juggle multiple priorities to ensure that customers are always our number one focus.
The Company
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 111 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
As our new Service Receptionist, you will be
- Connecting with customers at the desk and over the phone, build rapport quickly and act with integrity- always
- Delivering an exceptional customer experience with a high level of professionalism - Modern Day Luxury Experience
- Being hungry to learn and humble when mistakes are made- we are human after all
- Using your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Being agile and flexible to change, things move pretty quickly here
- Answering inbound calls for the Service Department promptly
- Making Service Appointments via phone and email
- Preparing repair orders and update customers details, ensuring accuracy of data recording
- Coordinating transport for Customers to and from the Dealership
- Liaising with the Workshop/ Parts Department and other front-line staff
- Performing clerical duties as required, scanning, filing, photocopying and general administration
- Other administrative duties as required by the Service Manager to support the Parts and Service Department
Our Ideal Candidate
- A commitment to delivering a high level of customer service
- A confident friendly phone manner and developed communication skills
- High attention to detail
- Time management skills in order to juggle a busy department
- Ability to work under pressure
- Initiative to help on the front line if the need arises
- Excellent interpersonal and communication skills
- Good organisational skills
- Quick thinking & problem-solving skills
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
