AddressPosition Overview
We are currently seeking a Service Receptionist/Service Advisor to join our Launceston Mitsubishi team in ensuring the highest level of service and customer satisfaction at every step of the service process.
As a Service Receptionist / Advisor based at our Invermay Dealership, you will be at the forefront of our commitment to delivering the highest level of service possible to our valued customers.
Your primary responsibility will be to greet and assist customers, maintain a high level of communication throughout the service process, provide a point of contact between the customer and technicians, and ensure that each vehicle is returned to the owner in optimal condition, all while prioritising a positive customer experience.
The role is a customer facing position located in our service area - we are open to considering applications for either customer receptionist or service advisor depending on skills and experience (with pay rate to be determined accordingly).
This role does not require prior mechanical knowledge, as we provide comprehensive training to equip you with the necessary skills required to be successful in this role. That said, appropriate trade qualifications (automotive) will be a significant advantage.
Daily Key Responsibilities
- Warmly welcome and assist customers as they arrive at our service centre.
- Complete a structured check-in process and gather any additional information on the customer's vehicle concerns and service needs.
- Explain the service process for the day, including confirming timelines for collection.
- Keep customers informed about the status of their vehicles during the day with any additional services required with the information provided by our trained technicians.
- Complete the check-out process, where you will explain the invoice and collect payment for the work carried out.
- Ensure the customer is completely satisfied before they leave by asking for feedback so we can address any concerns or questions they may have.
Desired Qualifications and Skills
- Experience in a customer service role, preferably where customer satisfaction is measured.
- Excellent interpersonal and communication skills.
- Strong customer-centric approach with a genuine desire to ensure the highest level of customer satisfaction.
- Ability to explain information in a clear and understandable manner.
- Professional and friendly demeanor.
- Exceptional organisational and time management skills, and the ability to work collaboratively in a small team environment.
- Willingness to learn new processes and systems.
- Current drivers’ licence (preferably with Manual).
What We Offer
- Competitive compensation and benefits package.
- Extensive training in customer service, systems and our automotive service processes through internal sources and manufacturer support.
- Opportunity for career growth and personal development.
- A supportive and collaborative team environment.
About Us
Local Motor Group is a premier automotive dealership group dedicated to providing exceptional customer service and top-quality vehicles.
How to Apply
If you're passionate about delivering the highest level of customer service and want to be a part of a dynamic team, we'd love to hear from you!
Please submit your resume and a cover letter explaining why you're the ideal candidate for the Service Reception / Advisor position at Local Motor Group.
We invite interested applicants to contact Service Manager Ben Hayes on 0408 353 019 or *******@launcestonmitsubishi.com.au for further information and a confidential discussion about the role.
This role is available for immediate filling. If we are successful in identifying the right person for this role early on we will not necessarily wait until the closing date before finalising our recruitment. Please note, this recruitment exercise will also be used to fill similar vacancies that may arise in the foreseeable future.
Local Motor Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.
For more information about the Group, including the quality brands we represent and the dealerships we operate, please visit www.localmotorgroup.com.au
