Service Receptionist / Advisor - Local Motor Group (Campbell St)

Position Overview

We are currently seeking a  Service Receptionist / Advisor to join our team in ensuring the highest level of service and customer satisfaction at every step of the service process. 

As a Service Receptionist / Advisor based at our newly constructed, Campbell Street Service Centre - equipped with the latest technology and modern conveniences - you will be at the forefront of our commitment to delivering the highest level of service possible to our valued customers.   

Your primary responsibility will be to greet and assist customers in the morning, maintain a high level and constant communication standard throughout the service process, provide a point of contact between the customer and techinicians, and ensure that each vehicle is returned to the owner in optimal condition, all while prioritising a positive customer experience.

The role is a customer facing position located in our service area - we are open to considering applications for either customer receptionist or service advisor depending on skills, experience and trade qualifications (with pay rate to be determined accordingly). 

This role does not require prior mechanical knowledge, as we provide comprehensive training to equip you with the necessary skills required to be successful in this role. That said, appropriate trade qualifications (automotive) will be a significant advantage.   

Daily Key Responsibilities

• Warmly welcome and assist customers as they arrive at our service centre.
• Complete a structured check-in process and gather any additional information on the customer's vehicle concerns and service needs.
• Explain the service process for the day, including confirming timelines for collection.
• Keep customers informed about the status of their vehicles during the day with any additional services required with the information provided by our trained technicians.
• Complete the check-out process, where you will explain the invoice and collect payment for the work carried out.
• Ensure the customer is completely satisfied before they leave by asking for feedback so we can address any concerns or questions they may have.

Desired Qualifications and Skills

• Experience in a customer service role, preferably where customer satisfaction is measured.
• Excellent interpersonal and communication skills.
• Strong customer-centric approach with a genuine desire to ensure the highest level of customer satisfaction.
• Ability to explain information in a clear and understandable manner.
• Professional and friendly demeanor.
• Exceptional organisational and time management skills, and the ability to work collaboratively in a small team environment.
• Willingness to learn new processes and systems.
• Current drivers’ licence (preferably with Manual). 

What We Offer

• Competitive compensation and benefits package.
• Extensive training in our automotive service processes through internal sources and manufacturer support.
• Amazing opportunities for career growth and personal development.
• A supportive and collaborative team environment.

About Us

Local Motor Group is a premier automotive dealership group dedicated to providing exceptional customer service and top-quality vehicles. Find out more about us and the brands we represent at: https://localmotorgroup.com.au/

How to Apply

If you're passionate about delivering the highest level of customer service and want to be a part of a dynamic team, we'd love to hear from you!

Please submit your resume and a cover letter explaining why you're the ideal candidate for the Service Reception / Advisor position at Local Motor Group.

We invite interested applicants to contact Service Manager Brett Appleby at *********@localmotorgroup.com.au or on 0418 560 *** for further information and a confidential discussion about the role.

This role is available for immediate filling. If we are successful in identifying the right person for this role early on we will not necessarily wait until the closing date before finalising our recruitment.

Local Motor Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.

For more information about the Group, including the quality brands we represent and the dealerships we operate, please visit www.localmotorgroup.com.au