AddressPosition Title: Service Receptionist
Department: Service Department
Location of the Role: Campbelltown
Employment Type: Full Time
Overview of the company:
Wakeling Automotive is made up of over 350 employees across 10 locations located in both the Macarthur region, the Southern Highlands and the Illawarra region. Wakeling Automotive has 16 new car franchises across Paul Wakeling Motor Group, Camden Valley Motors, Moss Vale Motor Group, Allan Mackay Autos, Wollongong City Motors, Shellharbour City Motors, Mercedes-Benz Wollongong and 8 used car locations. Wakeling Automotive not only specializes in automotive but also is home to Tyre Plus Campbelltown and Camden Cycles. In 2017, 2018 & 2019, Wakeling Automotive was recognised at the NSW Business Chamber Macarthur Region within several categories such as “excellence in workplace inclusion” & “excellence in business”. Our latest achievement, in 2021, saw us awarded the Outstanding Employer of Choice at the WSABE Awards. These achievements are testament to the culture and environment that is working at Wakeling Automotive.
Overview of the Role:
We are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Service Receptionist at our Campbelltown service centre. The successful applicant will serve as the primary contact between the dealership and our customers and will be responsible for keeping our clients up to date with the progress of their service or repair.
Reporting to the Service Manager your day to day duties include:
- Meet & Greet customers either face to face or phone enquiries
- Preparing invoices for works carried out on vehicles when required
- Keeping customers up to date on their service or repair
- Booking customer's for service and repair work
- Utilising our internal computer system
- Organising loan cars and ensuring 100% accuracy for insurance purposes
- Ensuring customer lounge area is neat & stocked
- Follow all internal processes and procedures
The Successful Applicant Must have:
- Customer Service experience - essential
- Excellent computer skills
- The ability to multi-task
- Strong administration skills
- Work together as a team
- Dispute resolution skills
- The ability to think on your feet
- Strong organisational skills
What we can offer you:
- Uniform supplied at no cost on commencement of employment
- Annual awards night for employee plus partner
- Employee recognition and awards for tenure/ years of service.
- Employee of the month incentive program
- Christmas Party for employees, partners and their children
- Monthly BBQ for all staff
- Self-development training opportunities
- Supportive work environment
- Work close to home
