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Form of workAbout the Company:
RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.
Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.
About the Role:
We have an opportunity at our Toowoomba branch for a Service Supervisor.
A varied role that will see you working on a range of equipment across our John Deere Agricultural Machinery product range.
The key responsibilities of this role will include but not limited to:
- Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone
- Monitor and manage daily workflow, compliance with company defined procedures
- Assigning jobs to Service Technicians, following up with employee issues or concerns, scheduling and conducting in-house Service Technician training
- Maintaining product knowledge and some liaison with the Parts department, as necessary
- Addressing and resolution of customer disputes, in conjunction with the Service Manager
- Timely completion of warranty and WIP requirements in conjunction with the Service Manager
- Reviewing all repair work before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessary
You will bring the following skills and experience to the role:
- Mechanical Trade Certificate
- Previous experience of engine overhauls and major repairs including electrical, hydraulic and diagnostic skills.
- Strong supervisory/management experience with the ability to lead, mentor and develop your team
- A current and valid driver's licence
- A mature attitude and logical and methodical approach to your work
- Possession of high-risk work tickets and/or licenses would be highly regarded
About the RDO 'Extras':
As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits....
- Transparent and structured incentive programs, commissions, and bonuses
- Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
- Dedicated Wellness Hub with programs supporting total quality of life
- Regional Salary Packaging, regional allowances & tax benefits
- Paid study and study leave for approved courses
- Paid Community leave to give your time to local organisations and charities every year
- Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
- Anniversary and milestone gifts and awards
- Paid Parental leave - 12 additional weeks paid for primary caregivers and 2 additional paid weeks for secondary caregivers
- Significant Celebration gifts for personal milestones such as births and marriages
- Exclusive Staff discount on machinery, products and merchandise
Your application:
We strongly encourage all candidates to learn more about RDO Equipment at our website; www.rdoequipment.com.au.
To apply, click on the Apply link.
Prospective candidates are advised that interviews will commence immediately. We are successful because of our people and we welcome applications from people of all backgrounds.
We can only accept applications from individuals who have the right to work in Australia. External agencies have not been engaged for this role, so please ensure you apply directly to be considered.
For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.
