AddressAre you ready to take the next step in your career in the security industry? Our client is the market leader and is looking for a dedicated and experienced Service Support Manager to join a dynamic team. As a leader in security solutions, they pride themselves on delivering exceptional service and support to clients.
Key Responsibilities:
- Oversee and manage the. team to ensure timely and effective resolution of client issues.
- Develop and implement strategies to improve service delivery and customer satisfaction.
- Collaborate with clients to understand their security needs and provide tailored solutions.
- Monitor and analyze service performance metrics to drive continuous improvement.
- Train, mentor, and motivate the support team to achieve their full potential.
- Competitive salary and benefits package, including full use company car
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- The chance to work with cutting-edge security technology and solutions.
- Proven experience in a Service Support management role, preferably within the security industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a focus on data-driven decision-making.
- Commitment to providing exceptional customer service.
Operating for over 19 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
