Service Support Officer

Service Support Officer

• Salary Range Band 3 $65,495 - $69,335 plus 11% Super
• Permanent full-time position based at South Melbourne operations centre. 
• Hours of Work Monday - Friday 8.00am to 4.00pm

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

About the Role

Our Street and Beach Services team seeks an energetic team player who has a strong customer service approach and communication skills to provide support to operational teams that undertake quality core services to the community. The successful candidate will support the Supervisors, staff of Street and Beach Service and Operations leaders, ensuring the team remains focused on customer service delivery/response, operational reporting requirements and staff training programs. The Service Support Officer will be directly responsible for maintaining high standards of Service Support and responding to the community, complaint management and customer service ensuring support is provided to operations leaders and teams. 

The role will be primarily focused on all aspects of request management and internal Service Support for the department to allow operational teams to focus on providing service outcomes to the highest standards for our community.

Duties:

• Lead customer request and work order processing across the street and beach service teams including mechanic workshop team. 
• Support street and beach services across a range of administrative tasks
• Engage with customers, supervisors, drivers, and internal staff on a daily basis to support service delivery.

Skills and Experience 

• Administrative experience in a customer-facing service environment
• Previous experience in a blue-collar operational environment
• Engagement and communication skills coupled with mid to high-level computer literacy skills.

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia            
• Sufficient proof of their identity. 
• Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy 
• Complete a National Police Check completed via City of Port Phillip’s Provider.

How to Apply

Click APPLY

Only applications submitted online via Job Vacancies at City of Port Phillip website will be considered for external applicants.

Please Note:

• All applicants must provide a cover letter (maximum two pages) in response to the key selection criteria located on the last page of the position description. 
• Due to the extensive number of applications received by Council, only shortlisted candidates will be provided feedback.
• Acceptance of late applications is at the discretion of the hiring manager. 

For further information not found in the position description contact Darren Brownscombe Head of City Operations on telephone 03 9209 6765 or email Darren.Brownscombe@portphillip.vic.gov.au

Applications close: 11:59pm Tuesday 30 April 2024

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability. 

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Shane Turner (Recruitment Advisor) on phone 0421 757 521 or email: recruitment@portphillip.vic.gov.au