Service Technicians (On-Site And In Field)

Arjo Australia – Great Place to Work Certified – May 2024
                          Best Workplaces for Women - 2023
• 97% of our employees said that when they joined the company, they are made to feel welcome.
• 97% of our employees feel they are treated fairly regardless of their sexual orientation.
• 95% of our employees feel they are treated fairly regardless of their gender or race.
• 95% of our employees are proud to tell others they work here.
 

Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

Due to recent growth in the business, we now have a fantastic opportunity for enthusiastic and experienced On-site and In field Service Technicians to join our passionate, highly driven and successful Service Team based in Western Australia. 

As a Service Technician, you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for Arjo customers both out in the field as well as on-site within a care facility/hospital.

You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and Increase the quality of lives for residents, patients and caregivers. 

We are looking for a person to:

• Carrying out installation, maintenance, repairs and testing of Arjo’s range of products (medical equipment)
• Conducting routine scheduled servicing; (Preventative and Reactive)
• Install systems to full working capacity and ensuring operators are aware of operating and emergency procedures;
• Provide technical solutions in a professional manner and to agreed timeframes;
• Maintain and report spare parts stock accurately in service ERP system;
• Maintain the safety and Integrity of all serviced products in accordance with Company Policy;
• The infield Service Technician role will require regular regional travel to ensure our customers are supported efficiently and effectively.
• The in house Service Technician role will also support the regional travel requirements, to cover leave or business requirements when required.

The skills you will need:

• A proven track record of providing exceptional customer service;
• Mechanical and/or Electronics background;
•  2-5 year’s Service experience preferably within the Healthcare or service related sector;
• Proven problem solving and troubleshooting skills and ability;
• Demonstrated ability to operate small hand tools, soldering, power tools and test/inspection equipment;
• The ability to understand the customer’s needs and provide appropriate solutions;
• Strong time management skills with an ability to meet company performance targets/KPIs;
• Have a passion for delivering excellent customer service, be well presented, confident and sensitivity interacting with staff and clients;
• Computer literacy;
• The ability to work without direct supervision yet within a team environment;
• A current WA driver's licence (Class C) is essential;
• Due to the role working in hospitals and aged care facilities, you are required to be fully vaccinated against COVID-19 in order to commence in this role.
   

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

• Great Place to Work Certified – May 2024
• Great Place to Work – Best Workplaces for Women – Australia 2023
• Company Van – applicable to In field Technician roles
• Paid Parental Leave Scheme
• Employee Assistance Program
• Free onsite parking
• Our Guiding Principles Reward and Recognition
• Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.
• Continuing education and career development plan.
 

Compensation & Benefits 

We offer a competitive remuneration, incentive plan and a company vehicle is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, a national police and a pre-employment medical (including a drug and alcohol screening) check prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits! 

We look forward to receiving your cover letter and resume. Please note on your cover letter which role you are applying for (on-site OR In Field).