AddressWe are working with a global professional services company who provide broad range of services and solutions in strategy, consulting, digital, technology, and operations. They work with clients in various industries to help them improve their performance and create sustainable value by leveraging technology and innovation. They are known for its expertise in digital transformation, cloud computing, cybersecurity, and artificial intelligence, among other areas.
Security Clearance: Must hold Baseline or NV1 clearance
Location of work: Canberra, Melbourne, Adelaide
Key Responsibilities:
- Configure software across diverse technical domains while analysing and developing technical requirements.
- Design and develop application modules, workflows, and Service Catalog requests for clients.
- Define technical scope and offer technical advisory services to clients during ServiceNow implementation.
- Establish and maintain product implementation roadmaps, providing hands-on assistance with detailed design and implementation strategies.
- Conduct unit testing, resolve issues, and support production changes.
Requirements:
- Proficient in ServiceNow Workflow, Customer Service Management portal, and Integration Hub.
- Skilled in relationship management, workshop facilitation, and translating business requirements into ServiceNow functionalities, aiming for exceptional service delivery.
- Specialized in one or more of these ServiceNow applications: ITSM, ITOM, CSM, HR, IRM.
- Demonstrated strong oral and written communication skills while promoting service excellence through Agile methodology.
- Possession of ServiceNow certifications
Cleared Recruitment is leading the way for Defence recruitment services, bringing together some of Australia's best talent in ICT, Engineering and business and connecting those with specialised and future thinking Defence industry suppliers to ensure Australia is mission-ready at all times.
