ServiceNow Developer

  The Department is looking to engage an enthusiastic ServiceNow Developer to join a multi-disciplinary delivery team. You will support and actively contribute to the development and administration of the ServiceNow platform. This role includes the design and implementation of both custom and out-of-the-box solutions on the ServiceNow platform to meet business needs.
 

The role will be responsible for, but not limited to: 

• Develop ServiceNow solutions including scripting, configuration, integrations, and customisations.
• Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions.
• Maintain and enhance existing ServiceNow applications and modules.
• Provide advanced technical support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis.
• Ensure system stability and performance by performing regular maintenance and upgrades.
• Work in accordance with agile principles and practices including participation in agile ceremonies.
• Document all technical designs, specifications, and knowledge transfer materials.
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Train and mentor junior developers.
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.

• Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards.
• Proficient in developing and customize ServiceNow modules, workflows, forms, and scripts
• Collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meet business requirements.
• Knowledge and experience of ServiceNow solutions.
• Understand and apply ITIL processes and best practices.
• Experience in using ServiceNow modules - ITSM, ITOM and HR.
• Monitor system health and proactively address any issues to minimize downtime
• Knowledge and experience with Microsoft development practices, platforms, and technologies, including:
  • Office 365 platforms
  • SharePoint
  • Azure DevOps
• Strong documentation and communication skills, with the ability to translate clearly between business areas and technical teams.

Contract term: 12 month contract with 2 x 12 monrh contract extension options pending budget and delegate approval .

Security Requirements: To be eligible for this role, you must be an Australian Citizen and have the ability to obtain a NV1 security clearance.

How to Apply:

Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Please contact Kelly Shockley on 0480 002 *** for any further information.

Applications open until 11 April.