AddressThe Alto Group is a family-owned and operated organization with over 700 employees and has been serving the motoring needs of the local community for over 60 Years. Our core family values of Honesty, Integrity, Hard Work, and Loyalty have enabled us to remain at the forefront of the industry. Alto Group were awarded the 2019 & 2020 Best Managed Company Award and an employer of choice. Alto Jaguar Land Rover has just won the prestigious 23/24 JLR Dealer Of The Year Award as well.
Having a big focus on customer experience and being the first point of contact (face / voice) of our dealership we are looking for someone with the customer experience skills to be able to deliver a wow experience every single time. Experience in hospitality, reception or retail is a definite plus for this role.
You will be responsible for:
- Welcoming all guests in the showroom.
- Taking all phone and online enquiries and directing the phone calls accordingly.
- Overseeing the presentation of the showroom to ensure the highest levels of presentation are consistently observed.
- Ensuring Coffee Bar and Customer lounge are consistently immaculate.
- Liaising with the sales staff to ensure all customer requirements are met.
- Directing messages and enquiries as appropriate.
- Administration duties are carried out effectively and efficiently.
- Vehicle Registration duties are carried out in a timely manner.
To Be Considered:
- A commitment to delivering the highest levels of customer service.
- A confident phone manner.
- Well-presented.
- Excellent written and verbal communication skills.
- Previous experience in a similar position or within the retail automotive industry would be desirable however NOT essential.
