Skin & Dental Receptionist

About us:

LYLA Clinic is a boutique medical and aesthetics practice dedicated to delivering clinical excellence and a truly exceptional experience. Our comprehensive range of services includes medical and surgical dermatology, non-surgical cosmetic treatments, and aesthetic dental care. We are committed to upholding the highest standards of expertise and integrity, and we pride ourselves on creating a welcoming sanctuary for our patients. At LYLA Clinic, we believe in clean beauty, honesty, and helping our clients become the best version of themselves.

Job Description:

LYLA Clinic is looking for an experienced individual to join our team as a dental and dermatology receptionist. If you are passionate about providing exceptional customer service, have a keen eye for detail, and thrive in a team work environment, then this role is perfect for you.

Responsibilities:

As a receptionist at LYLA Clinic, you will play a vital role in providing outstanding customer service and ensuring the smooth functioning of our practice. Your responsibilities will include:

• Welcoming and greeting patients and visitors in a friendly and professional manner.
• Managing incoming calls and enquiries, directing them to the appropriate waiting areas.
• Scheduling appointments for the dermatology, therapeutics, and dental areas.
• Assisting patients with completing necessary forms and paperwork.
• Managing, organising and maintaining accurate and up-to-date patient records.
• Coordinating with the medical and support staff to ensure a seamless patient experience.
• Managing the clinic's appointment calendar and optimising scheduling efficiency.
• Handling payment transactions and managing billing enquiries.
• Collaborating with the team to maintain a clean and organised reception area.
• Perform other administrative duties as directed by the Office Manager or Principal Doctors.

Requirements:

To succeed in this role, you should possess the following qualifications and skills:

• Proven experience as a receptionist, preferably in a medical setting.
• Exceptional interpersonal and communication skills, with the ability to provide a warm and welcoming environment for our clients.
• Outstanding organisational skills and attention to detail.
• Proficiency in a range of computer applications and operating systems, including (but not limited to) Microsoft Office Suite, Google Suite, Windows, and macOS, Gentu Software and Core Practice.
• Ability to multitask and handle a high volume of enquiries efficiently.
• Knowledge of medical and aesthetic terminology is preferred but not required.
• Must be available to work on the weekend.

What we offer:

• Be part of a boutique clinic that offers a state-of-the-art, luxurious fit-out, designed to provide an exceptional patient experience and a comfortable and inspiring workplace for our team.
• We value support, collaboration and teamwork, and we work closely with each other to ensure that our patients receive comprehensive and coordinated care across all aspects of their treatment.
• We offer competitive compensation, as well as opportunities for professional growth and development.

If you are ready to embark on an exciting journey with a prestigious medical and aesthetics practice, please send your resume and cover letter to *****@lylaclinic.com.au or hit the Apply button now.