AddressSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
In Australia, SS&C is predominately located in Melbourne and Sydney and has 600+ employees. Most of the Australian division are working on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C Managed Funds Administration (MFA) is the largest provider of Unit Registry services in Australia, providing Fund Manager, Custodians and end to end service offering.
About the role:
This varied and high paced role that has responsibility for processing of Distributions, Management Fee Rebates, Adviser Service Fees, Commissions, transaction/periodic/tax statements, QTFN and AIIR lodgements. Delivering all the above requirements to the agreed timelines and of the highest quality.
Accountabilities:
Managing and processing of timetabled workloads
Meeting deliverables per SLA's and agreed timetables
Assisting the Team Leader and Head of Specialist with projects and enhancements related to the Specialist Team
Assisting with reviewing and updating procedures and checklists for onboarding new clients
Working effectively with the team and other internal/external stakeholders, including our offshore operations team
Deliverables:
Delivery of client processing and reporting accurately & within SLA/timetable requirements
Immediate escalation of any quality or timeliness issues to Team Leader and or Head of Specialist
Team Assisting with maintaining documentation such as procedures and checklists
Provide high quality internal and external client service
Work with other teams within operations team to deliver optimum outcomes
Work with the team to conduct appropriate testing assurance for platform releases relating to Trust Architect releases, BCP testing etc
Knowledge and Experience
5+ years Financial Services experience - knowledge of Funds Management, Custody and Platforms preferable
3+ years Unit Registry experience preferable but not required
Core Skills and Attributes:
Excellent written and verbal communication
Quality service orientation/continuous improvement
High level of accuracy and attention to detail
Spreadsheet and analytical skills
Planning and organising
Customer service focus and a passion for service delivery
Excellent Problem-Solving Skills and demonstrated initiative
Ability to build strong relationships with internal stakeholders
Ability to work well under pressure, maintaining professionalism
A 'can do' approach and an ability to operate effectively within a dynamic and high performing environment
Demonstrated drive and commitment towards attaining the highest possible standards Tenacity and resilience
Ability to work effectively and consultatively within a diverse team environment
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
