AddressDESCRIPTION
We are looking for a dynamic, organized self-starter to join our AU last mile channel team supporting our AU Delivery Stations for compliance and contract relations. The central objective of the Compliance and Contract Relations role is to ensure fair and respectful treatment of our last mile channel owners and their employees, consistent with our core business values and objectives.
The ideal candidate for this position has a background in Human Resources, Employee Relations, and/or Risk Management, strong communication, deep dive capabilities and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, and be comfortable with processing contractual actions. Candidates must be able to multi-task different business operation tasks within Amazon. The best candidates will have deep understanding of prioritization and task completion.
Key job responsibilities
- Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
- Independently manage assigned casework, bringing investigations to closure rapidly and definitively
- Design, collect, and analyze multiple levels of employee and stakeholder feedback
- Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
- Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
- Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Delivery Station Associates and Drivers
- Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
- The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.
About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we work with a network of partners to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
BASIC QUALIFICATIONS
- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross functionally with non-tech teams
PREFERRED QUALIFICATIONS
- MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of delivering cross functional projects experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
