State Operations Manager

Lead a highly effective commercial cleaning team across a number of critical portfolios, where your leadership and organisational skills can allow you to thrive!
Excellent career progression and development opportunities
WHAT IS ON OFFER?
Attractive salary package – up to $135k plus car allowance and superannuation and other benefits such as discounts to stores such as Woolworths, Myer, JB Hi-Fi and eBay as well as access to a multitude of training and personal development courses
Opportunity to drive positive outcomes for your portfolio
Be a key driver of the client relationship
Work for an award winning national employer, certified in quality, safety and environmental standards.
WHO WE NEED?
We are seeking an experienced State Operations Manager to ensure that operational teams are supported and enabled to achieve the high service delivery standards expected by Challenger Services Group and our Clients. This role is responsible for the management of commercial cleaning sites in NSW but largely around Sydney and associated areas. You will ensure that your sites are running efficiently, while monitoring and mentoring supervisors and team members. The role has a strong focus on maintaining strong and positive client relationships, analysing and reporting on results as well as team building, team management and team development.
WHAT YOU’LL DO?
Oversee our NSW portfolio of commercial cleaning operations, including those taking place in commercial offices, retail centres, childcare, aged care facilities and large public spaces
Oversee and manage the NSW Commercial Cleaning Operations Team
Be hands on in ensuring the delivery of our service requirements
Have a full understanding of Industry Best Practice cleaning procedures and the latest innovations in the cleaning industry
Develop, implement and oversee compliant and cost-effective rosters, in line with budgetary and industrial instrument requirements
Ensure KPIs and agreed scopes across the State portfolio are being achieved
Oversee, train, motivate & support your team members, including managing underperformers
Liaise with clients, suppliers and other departments
Professionally deal with feedback from clients and deliver on improvement initiatives
Be proactive in all aspects of service delivery
Prepare, maintain and oversee checklists, scopes and similar workflow management records
Ensure all safety, quality, people and operational issues are correctly implemented and reported
Assist the sales team with the preparation of estimates
Always strive to make a positive impact, improve procedures, outcomes and client experience
To be successful in this role you must have:
Proven leadership skills with a strong desire to mentor and nurture a high performing team
At least 5 years’ experience as a senior Operations Manager within the Commercial Cleaning and Facilities Management industry, overseeing multiple sites whilst meeting KPI's and achieving superior service delivery outcomes
Proven experience in successfully mobilizing large start up cleaning operations
Excellent communication and customer service skills
Proficient computer literacy, particularly with Excel and Word
Exceptional time management and organizational skills
Experience, willingness and availability to work in a shift environment
Understanding and application of all Best Practice safety and compliance procedures
Have a current unrestricted driver’s licence
Ambition and solid work ethic as this is a role where the right person can grow and develop their career
Current Working with Children Check, National Police Clearance Certificate and NDIS worker screening clearance or the ability to readily obtain these certificates
THE NEXT STEPS?
Firstly, thank you for considering a future with Challenger Services! If your application progresses to the next step, we will ask to attend an interview. More information on Challenger and our services can be obtained from www.csgroup.com.au
Challenger is an equal opportunity employer. Candidates of an Aboriginal or Torres Strait Islander background are encouraged to apply.