AddressPolyaire has been a trusted name in the HVAC industry for over four decades. We specialise in the manufacturing of innovative air conditioning and ventilation products for a wide range of customers across Australia. Our commitment to quality, efficiency, and customer satisfaction has made us a market leader in our field.
In line with our exciting growth, a fantastic opportunity exists for an experienced State Operations Manager to lead our team at Gepps Cross. This is a role where Sales and Operations are combined into one, and tenacity is a must to ensure our branches is being run profitably and efficiently.
The opportunity:
Reporting to the Operations Manager SA/VIC, the focus of your role will be to provide leadership to branch employees whilst driving branch performance and the achievement of financial targets which include but not limited to:
- Drive sales activity to achieve business objectives by actively identifying new business opportunities
- Monitor and manage labour and overtime for South Australia and suggest areas for improvement
- Manage all HR issues and conduct performance reviews for all Operations and Counter Sales personnel
- Delivering a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance at delivering quality service
- Oversight of counter sales, logistics and warehousing activities for the branch to ensure products are delivered in full and on time in line with the Inventory’s KPIs.
- Lead, develop and drive team performance through effective people management strategies, fostering high levels of engagement
- Ensure regular performance conversations, providing constructive feedback, support, guidance, and coaching across the branch employees
- Work with all departments to ensure quality customer service and satisfaction.
- Management of safety, quality and the overall presentation of the store, warehouse and office are to the highest standards
- Ensure compliance with all procedures and build a brand new strong WHS culture.
- Ensure accuracy of inventory levels and efficient stock management
As the Operations Manager you will:
- Have preferred professional qualifications in stock control and/or logistics
- Strong in building customer relationships and delivering expectations
- Demonstrate your high levels of emotional intelligence and people leadership accountability
- Strong business acumen with proven track record in a similar role
- Excellent customer focus with the ability to resolve issues effectively
- Strong operational background with good understanding of the logistics and warehousing processes
- Well-developed and proven communication skills with the ability to maintain and manage relationships with clients, stakeholders, and your team
- Strong electronic inventory/sales systems skills would be an advantage
Apply now to become an integral part of our team, where you will have the opportunity to make a significant impact on our operations and contribute to our continued success.
An attractive remuneration package will be offered to the successful candidate based on their experience and qualifications.
Please note applicants must have unlimited working rights to work in Australia
