Station Assistant (Guard)

You'll connect Queensland. We'll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About the Gulflander:
One of Australia's most unique railways, the Gulflander is a rail journey like no other. Originally built to connect the once bustling river port of Normanton to the gold fields of Croydon, today the Gulflander is a tourism icon and ventures through countryside that most people will never see.
About the role:
We are seeking a Station Assistant (Guard) to join our Gulflander team based in Normanton on a permanent full-time basis.
This is a once-in-a-lifetime opportunity that delivers all aspects of the Gulflander tourism rail service. As a Station Assistant some of the duties will include:

• Platform announcements and active platform management
• Perform guard duties when required to work on board the Gulflander - this includes shunting (moving) the train, securing rollingstock doors and connecting hose bags beneath rollingstock
• Provide exceptional customer service to travelling customers and the local community - this includes assisting with customer luggage
• Operating station machinery and equipment
• Cleaning the station, the Gulflander and maintain the pristine gardens
• Assist with answering the phones and processing bookings

For full position responsibilities please read the
Roster / Hours / Salary
This role generally works between the hours of 0700 and 1530 Monday to Friday and there will also be a requirement to work weekends, public holidays and overnights in Croydon as required.
The Gulflander operates from approximately the end of March through to December every year. During the off season you will be working with the team to focus on the maintenance of the station facilities, gardens and the equipment.
About you:

• The ability to work autonomously but also within a team environment
• Good communication skills coupled with a customer focused attitude to ensure a positive experience with customers
• Strong work ethic and willingness to go the 'extra mile'
• A safety conscious attitude
• Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms
• Previous cleaning experience or admin experience (ticketing or booking of travel) is desirable but not essential
• Hold a current 'C' Class Drivers Licence - required

Benefits

• An annual salary of $66,000 + 12.75% super + any applicable penalties and allowances.
• A once in the lifetime opportunity to work in such a diverse role - combine your passion for the community and customer service with the ability to assist with cleaning duties, garden maintenance and to take on additional responsibilities such as guard
• Discounted rail travel for off-duty travel on the Southeast Queensland and long-distance travel networks
• Strong focus on safety - we 'work safe' every day to ensure everyone goes 'home safe'
• Opportunities to explore nearby communities on your time off such as Karumba which is a fishing paradise and offers charters and adventures to explore
• Paid training and ongoing support to multi-skill and develop your experience

Please apply to Station Assistant (Guard) (7430) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Monday 18th of March 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution - Click for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.