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Form of work
SalaryAbout Us
SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.
About the Team
The Federal Government’s Status Resolution Support Services (SRSS) program assists eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment, and education.
We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.
About You
Reporting to the Head of SRSS, the Regional Manager for Victoria is responsible for the leadership and ongoing development of Case management teams within the Status Resolution Support Service (SRSS) in selected regions under contract with the Department of Home Affairs. The SRSS Program is a complex and multifaceted program model that works with asylum seekers in the community who are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status.
This position will be responsible for ensuring the effective and efficient delivery of quality services within the parameters of the SRSS contract. This will include delegated accountability for program budget, and contract outputs, including satisfactory KPI performance, and supporting the Head of SRSS with the maintenance and development of service delivery partnership.
The position may also represent SSI at regional interagency meetings, forums, and conferences related to work with asylum seekers as directed by the Head of SRSS.
Responsibilities:
- Support the Head of SRSS to manage the resources, personnel, and capacity of the SRSS program in delivering services to the target group.
- Work independently to ensure the quality of service and compliance with contracts with the respective region
- Work with the teams to develop and promote a culture of psychological safety, learning, and professional development for staff, and contribute to training priorities in the division
- Operationalise stakeholder engagement including the maintenance of good relationships with funding bodies and key partners under the direction of the Head of SRSS
- Monitor and manage budgetary and casework milestones in compliance with contractual obligations and within set delegations.
- Ensure that policy and procedure are in place to adequately guide service delivery
Essential Criteria
- Demonstrated leadership of Case Management Teams or similar
- Demonstrate understanding of SRSS practices, procedures, and stakeholders where to refer for information and support.
- Experience supporting team development and success in understanding SRSS practices and policies including quality and compliance requirements.
- Experience in management or leadership training and experience working in a not-for-profit leadership role
- Experience working with asylum seekers and refugees or other highly vulnerable groups, including issues surrounding detention or other institutionalised issues, is desirable
- Proven experience in relationship management of the mainstream community, strengthening referral pathways, and building the capacity of the SRSS Team
- Adept Strong data analytical and report writing skills
Please ask us for a copy of the PD for the full responsibilities.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
- Industry-leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our in-house wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.
All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Friday 16th February 2024
Should you require further information about the role please contact ******@ssi.org.au
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
Our commitment to Diversity:
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.
