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SalaryAt Canva, we've developed our own sales methodology leveraging our product and creativity to drive value in organisations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognisable global brands and Enterprise customers. We help our customers realise more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.
Our rapid growth (100+ million monthly active users and growing) means we don't have all the answers - and we're hoping you'll think that's all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you're curious and open to change then you'll thrive in Sales and Success.
Job Description
The mission of the Strategic Advisor is to nurture and grow the relationships with APAC's most strategic Enterprise customers. You will help Canva develop the company's Strategic sales and success approach and implement best practices for building a world-class sales organisation.
- Customer success and enthusiasm: extend Canva's tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva's strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
- Account growth: work to understand your customer's objectives and identify areas for growth within existing accounts and partner closely with your account team to renew and expand.
- Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
- Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above
- Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.
- Success: You have a proven track record exceeding quota and 6+ years of enterprise-level post sales experience in B2B SaaS
- Commercial curiosity: You are able to think strategically and outside the box to not only renew your customers, but look for growth opportunities
- Leverage data: You will be able to use data and analytics to support your conversations and influence decision-making
- Communication skills: You have the ability to communicate passionately, collaborate, and rally others
- Creativity: You are willing to learn and adapt, as well as dream big
- Integrity and trustworthiness
- Grit: You are biased towards action and resourceful
- Humility: You are willing to question your own assumptions with the desire to constantly improve
